美国营收排名第一的人力公司Allegis:如何为一家年招聘量 ...

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作者:亚太人才服务研究院
【编者按】近日,与一做了十年社保代理、派遣及外包效劳的创始人在讨论招聘问题,他们公司今天在做转型,增加招聘业务,起步有些困难,但他们会坚持,在微信中这样回复我的: @老聂 出格明晰!受教了!我们本年在招聘道路上筹算跟它死磕,但感觉好困难啊!@老聂 逼着本人搞这个(招聘),感觉在二次创业!!

招聘,在将来人力资源效劳的重要性大家都知道,但真正下定决心、全力投入的还不多,因为招聘是个苦活、累活、长远活,只要积极行动、全身投入 、持久坚持才能逐步提升才能、实现打破和获得优良成果。

我们的研究人员,查阅到 Allegis(阿利杰斯、美国营业收入最大的人力资源效劳公司,点击后面的文章,能够理解详细数据——《 2020美国营收前五名的人力资源公司是谁? 》) 季节性批量招聘案例,及时翻译出来,与上面有关招聘讨论话题很应景,希望能够给处于转型中的人力资源代理、派遣及外包公司、已经具备较强招聘才能的招聘公司新的启示。

为季节性批量招聘提供可扩展的处置方案

Allegis Global Solutions (Allegis全球处置方案,简称AGS)案例分享 —— 为季节性招聘提供可扩展的处置方案

客户概况

我们的客户是世界上最大的草坪养护公司。该公司成立于1973年,目前在全美有250多家分支机构,为340多万名住宅及商业客户提供效劳。我们客户的团队是由认证的专家、科学家、和农学家组成的,每个人都致力于为客户提供卓越的效劳。

CLIENT OVERVIEW

Our client is the world’s largest lawn care company. Established in 1973, they now serve more than 3.4 million residential and commercial customers across the US, from more than 250 branches through the country. Our client’s team is made up of certified and licensed specialists, scientists, agronomists, each committed to delivering outstanding service to their customers.

挑战

我们的客户想要选择一个全国性的RPO合作伙伴来撑持他们大量的季节性招聘需求(每年15000people)。招聘往往是不不变的,并且在招聘顶峰期,他们的内部部门常常无法满足激增的需求。他们需要一个真正可扩展的处置方案。

我们的客户还希望选择一位合作伙伴,能在250多个分支机构拥有持续的招聘经历,从而进步候选人和招聘经理的满意度。最后,他们需要一个能够在本地将技术与全球流程相匹配的合作伙伴。

CHALLENGE

Our client was looking to select a nationwide RPO partner to support their high volume, seasonal recruitment requirements (15,000 hires per annum). Hiring could often be volatile, and their internal department were often unable to meet with the surge in demand during recruitment spikes. They required a truly scalable solution.

Our client also wanted to select a partner who could drive candidate and hiring manager satisfaction with a consistent recruitment experience across 250+ branch offices. Finally, they needed a partner who could locally align technology with their global processes.

处置方案

Allegis的处置方案由三个核心元素组成:

▪ 创新的招聘技术- AGS Intellect

▪ SURGE(增援)团队的撑持——“One Allegis”的力量

▪ 客户特定的招聘渠道策略

技术处置方案便利招募及挑选候选人,假如候选人符合条件,能够在90秒内入围面试。这节省了招聘人员和候选人的大量时间,同时,通过文本驱动的互动进步了候选人的参与度和过程自动化。

SOLUTION

The Allegis Global Solutions’ (AGS) solution was made up of three core elements:

▪ Innovative recruitment technology - AGS Intellect

▪ SURGE team support – The Power of “One Allegis”

▪ Client specific sourcing strategies

The technology solution allows candidates to be engaged, screened and, if qualified, shortlisted for interview all within a 90 second process. This saves both the recruiter and the candidate significant time, whilst delivering increased candidate engagement and process automation through text-driven interactions.

创新的招聘技术>>>

AGS提供了一种技术处置方案,以创造与候选人的高质量互动,并鞭策批量招聘。通过我们革命性的招聘方式,我们能够将技术和人员互动结合在一起,为我们的客户提供更好的招聘效劳。

adoptAGS Intellect智能框架,交付的技术有:

▪ CRM营销平台- SmashFly

*** SmashFly是一个人才招聘营销平台,主要协助企业寻找那些可能跳槽的员工,持续与他们保持联络并在企业有招募需求时快速匹配。

▪ AGS连接的专有数据库 —— 超过三千万 候选人材料

▪ 人工智能招聘助理 —— Olivia(Paradox AI的产物)

AGS provided a technology solution to create quality interactions with candidates, and drive volume hiring. With our revolutionary approach to recruitment, we were able to weave technology and human interactions together to supercharge recruitment for our client.

Using the AGS Intellect framework, the technologies delivered were:

▪ CRM Marketing Platform – SmashFly

▪ AGS Connected Proprietary Database – Over 30M+ candidate profiles

▪ AI Recruitment Assistant – Olivia, by Paradox AI

通过引入创新的招聘技术来撑持我们的招聘人员,我们能够进步招聘项目的效率,并最终提供一个成本效益高的定价形式。

adoptAGS Intellect智能框架、我们的处置方案和技术合作,可实现70%的招聘、挑选和面试安排流程的自动化。

如今,我们的客户不仅拥有一个现代化的、可扩展的处置方案,并且还能够使用职位网站打点、工作分配和候选人关系打点.他们的招聘才能能够随着将来招聘策略的变化而伸缩。

By introducing innovative recruitment technology to support our recruiters, we were able to deliver efficiencies to the recruitment program, and ultimately deliver a cost efficient pricing model.

Using the AGS Intellect framework, our solution and technology partnerships allowed for 70% automation of the engagement, screening, and interview scheduling process.

Now our client not only has a modern, scalable solution, but also has access to careers site management, job distribution, and modern candidate relationship management. Their recruitment capabilities can flex and scale with their future recruitment strategies beyond what their ATS currently provides.

增援团队撑持——“One Allegis”>>>

AGS的处置方案之一就是操作母公司Allegis Group的规模和实力。

Allegis Group拥有两万多名员工,作为一个整体运营,能够共同合作,以撑持我们客户的季节性需求顶峰。这展示了我们极端的可伸缩性。

作为世界上最大的招聘组织之一,我们的“One Allegis”战略让AGS脱颖而出。此外, “One Allegis”的规模和力量协助我们的客户意识到他们本身的合作优势,因为他们得以受益于降低的成本、更快的招聘周期、并最终获得市场份额和扩大的客户群。

AGS项目团队与我们的姐妹运营公司MarketSource合作,为增援团队提供撑持。MarketSourced专业于每月提供可伸缩性,以满足不不变的招聘需求,并在我们客户的市场上拥有重要的本地业务。没有其他组织能够打点他们需要的招聘顶峰。

Part of the AGS solution was to leverage the scale and power of our parent company, Allegis Group.

Comprising over 20,000 employees and operating seamlessly as one entity, Allegis Group is able to work together to support our client’s seasonal spikes in demand. This demonstrates extreme scalability in action.

Our “One Allegis” strategy provides a significant and unique differentiator for AGS, being part of one of the largest recruitment organizations in the world. Moreover, the scale and power of “One Allegis” allows our client to realize their own competitive advantage, as they benefit from reduced costs, faster time-to-hire, and, ultimately, gains in market share and expanded client portfolios.

The AGS program team worked collaboratively with MarketSource, our sister operating company, to deliver surge team support. MarketSource specializes in delivering month-to month scalability to meet volatile hiring demands, and has significant local presence in our client’s markets. No other organizations were able to manage the spikes in hiring they required.

MarketSource提供:

▪ 对本地市场的洞察

▪ 满足客户临时需求

▪ 垂直的专业常识

我们的客户在三个月内就需要4000人。由AGS打点的40名MarketSource招聘人员和50多名AGS招聘人员组成的团队实现了这一目的。他们在第一周就填补了830个职位空缺,协助我们的客户进步了他们本人的业绩和盈利才能。

此外,通过我们强大的技术仓库,我们能够在一周内为客户安排11000个面试。

MarketSource provides:

▪ Insight on local markets

▪ Client contingent role fulfillment

▪ Vertical expertise

Our client needed 4,000 people in just three months. A team of 40 MarketSource recruiters, managed by AGS, and over 50 AGS recruiters delivered against this goal. They were able to achieve the highest number of weekly starts our client has ever had with 830 roles filled in week one, allowing our client to increase their own performance and profitability.

In addition, through the power of our technology stack, we were able to schedule 11,000 interviews for our client in just one week.

客户的招聘渠道策略>>>

AGS的渠道策略亦得到以下方面的撑持:

▪ AGS招聘交付中心(Recruitment Delivery Center)网络

▪ AGS IGNITE招聘渠道

我们的渠道专家团队由卓越研究与洞察中心(Research and Insights Center of Excellence)提供撑持,为客户的招聘渠道战略提供撑持,包罗:

▪ 在网站上推广现有员工

▪ 人才和供需阐发

▪ 基层招聘

▪ 在本地市场开展社交活动及拨打推销电话

▪ 联络当前和以前的员工社交网络

▪ 接触本地教会和救世军社交网络,寻求举荐并参与进本地社区

Client Sourcing Strategies

AGS sourcing strategies were also supported by:

▪ AGS Recruitment Delivery Center (RDC) Network

▪ AGS IGNITE Sourcing

AGS sourcing specialists are dedicated to proactively identifying, engaging, and screening of passive candidates, as well as screening of inbound, active candidates. Located in our RDC sourcing hubs, they have access to the latest sourcing tools and techniques to support our customer programs.

Our sourcing specialist teams are supported by our Research and Insights Center of Excellence, who provide support with our client’s sourcing strategy, which has included:

▪ Promoting existing employees on their website

▪ Talent and supply demand analysis

▪ Grassroots sourcing

▪ Networking and cold calling in the local markets

▪ Reaching out to current and former employee networks

▪ Reaching out to local church and Salvation Army networks to solicit referrals and engage the local communities

成果

凭仗一种新颖、共同的方法,以及通过技术监控有效性,我们如今在全美各地为客户提供了优良的渠道。

AGS是由我们的客户选择的,因为他们需要一个有基层才能的招聘团队。“One Allegis”家族的公司能够提供客户公司所需的可伸缩性和灵敏性,并且所有效劳都来自于Allegis同一屋檐下。

RESULTS

With a fresh, unique approach, and with monitoring of effectiveness through technology, we now have great pipelines across the US for our client.

AGS was selected by our client as they needed a grassroots-capable hiring team. The “One Allegis” family of companies was able to deliver the scalability and flexibility needed, all from under one roof.
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